Statistics from the Al-Ahsa Municipality, “General Administration of Digital Transformation,” revealed that the second quarter of the current year 2023 witnessed (processing 42 requests on the Isnad platform, interacting with 110 e-mail messages, completing 39 electronic municipal transactions, and dealing with 162,069 text messages), and the secretariat also provided its services. The municipality serves 317 clients through the Saudi Business Center, which is concerned with facilitating procedures for starting, conducting, and terminating economic businesses and providing all related services and work. Meanwhile, the official spokesman for the secretariat, Khaled bin Muhammad Boushal, explained that the same period during which electronic services were provided to customers, including (supporting 485 requests for “sorting, merging, and annexing land appendices” services, supporting 388 requests for updating land deeds, and supporting 14 requests for paid parking). Stressing that this comes to enhance digital transformation and achieve the strategic goals of the Ministry of Municipal, Rural Affairs and Housing in the municipal and housing sectors according to a sustainable digital system. Bushel added... while the statistics of license applications through the “Baladi platform” included the implementation of 1,554 applications for commercial licenses, 8,160 applications for construction licenses, 7,373 applications for infrastructure coordination licenses, 21,138 applications for health certificates, the issuance of 118 licenses for mobile stores, and the launch of 8 new municipal services, in addition to receiving 207 Competing applications for investment opportunities, 350 applications for municipal incubators for seasonal products, and 16,705 applications for lighting maintenance. As for municipal services in public health outlets, 516 tests were conducted to trace meat sources through the “Wathiq” program, and 1,276 applications were applied through the “Weqaya” program to inspect and ensure. The quality of sterilization devices in barber salons. Boushel stressed that the secretariat’s steps are continuing to enhance the efficiency and reliability of procedures for municipal services and to support the digital customer experience, in light of the presence of continuous development plans pursued by the secretariat in the process of creating digital applications and systems that make the most of interactive technical channels and means.