While the Department of “Customer Services and Customer Experience” in Al-Ahsa Municipality completed the service for 6,194 customers during the first quarter of the current year 2023, statistics issued by the General Administration of Digital Transformation revealed that the same period witnessed the provision of electronic services to municipal customers in several service paths, and this included (supporting 579 service requests Land sorting, 114 applications for land consolidation, 21 applications for annexation of land appendices, issuing 9 construction completion certificates, supporting 466 applications for updating land deeds, supporting 22 applications for paid parking, processing 122 applications on the Isnad platform, interacting with 194 e-mail messages, sending 330,790 text messages to customers. Completed 43 electronic municipal transactions, in addition to providing services to 412 clients through the Saudi Business Center. Mayor of Al-Ahsa, Eng. Issam bin Abdul Latif Al-Mulla, stressed that the municipality will continue its endeavors aimed at the continuous development of its municipal services provided to all segments of customers, in order to enhance digital transformation and achieve the strategic goals of the Ministry of Municipal, Rural Affairs and Housing in the municipal and housing sectors according to a sustainable digital system that aims to reach pioneering services for smart digital cities. And innovative that provides quality of life for customers. Al-Mulla added... The municipal sector is considered one of the closest service sectors to the segments of society, and the municipality’s steps are continuing to launch more digital services in the future within the framework of the development plans pursued by the municipality in the path of creating digital applications and systems that make the most of the interactive technical channels and means in order to enhance the efficiency and reliability of business. Digitalization and improving an internal digital work environment that stimulates and incubates creativity and enhances the digital customer experience.